Refund policy

RETURN AND REFUND POLICY

Because Rally&Co. products are made especially for each order, we do not accept returns or exchanges for buyer’s remorse, an incorrect size or color selection, or a change of preference. Please review product descriptions and size guides carefully before ordering.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving it. Include your order number, a description of the issue, and clear photos showing the entire item and the problem.

After reviewing the claim, we will offer an appropriate resolution, which may be a replacement at no additional cost or a refund to the original payment method. Please do not return an item unless we provide return instructions.

LOST PACKAGES

If your package has not arrived, please contact us within 30 days of the estimated delivery date. We will review the tracking information with our fulfillment partner. If the shipment is confirmed as lost and the claim qualifies, we will arrange a replacement or refund.

WRONG ADDRESS OR UNCLAIMED SHIPMENTS

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect or incomplete, or because the shipment was unclaimed, additional shipping charges may apply before it can be resent.

CANCELLATIONS AND ORDER CHANGES

Please contact us as soon as possible if you need to cancel or change an order. Since orders are sent to production automatically, we cannot guarantee cancellations or changes after fulfillment has begun.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible under this policy.

HOW TO CONTACT US

To report an issue, use the Contact page on our website or reply to your order confirmation email. Please include your order number and any requested photographs.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.